Reference

rapi99 Privacy Policy For Your Account

Our Privacy Policy explains what account, device and payment details we collect when you use rapi99, why we use them, and how you can ask about them.

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CONTACT ROUTES

Ask About Your Privacy Policy Rights

A direct support route helps when you need clarity about the Privacy Policy rather than a general account answer.

Privacy request Ask us which personal details we hold, why they are used and whether a…
Payment query For a DANA, OVO, GoPay or QRIS data question, send the payment reference, amount…
Account change If your phone number, contact detail or account data needs correction, tell us what…
DATA PRACTICES

What We Do With Your Account Details

We keep the Privacy Policy practical by linking each data use to an account task. Phone verification supports account access, device signals help us identify unusual sessions, and payment references help match…

Account records

We use details such as your phone number and account identifiers to create the account, complete phone verification and respond to account requests. Keeping these records linked prevents us from discussing your data with the wrong person when several accounts use similar contact details.

Payment references

A wallet or bank payment can create a reference, timestamp and status record. We use that information to match a transaction to your account and investigate a receipt question. We do not require your DANA, OVO or GoPay PIN for this check.

Cookies and sessions

Cookies and similar session tools can remember sign-in state, language choices and the page needed for your account path. On mobile, this may help you return from the cashier page to the lobby without repeating every step unnecessarily.

Security signals

We may record browser, device and connection signals to detect unusual sign-ins, repeated failed attempts or activity that could place an account at risk. These signals support account protection and are handled for the security purposes described in this Privacy Policy.

Retention period

We retain account and payment records only for as long as needed for the stated account, support, security and legal purposes. The period can depend on the record type and local requirements. You can ask us what applies to a particular category of your data.

Your requests

You can contact us to ask for access, correction or clarification about personal data connected to your account. We may verify ownership first, then explain the available action, any legal reason for keeping a record and the next step for your request.

Privacy Policy Questions About rapi99

These Privacy Policy answers address the account and payment questions we expect from Indonesian customers before they send personal details. They explain the practical route for data access, corrections, cookies, phone checks and wallet references. If your situation is not covered, contact support with your account identifier and ask specifically about the Privacy Policy.

The rapi99 Privacy Policy covers account details, phone verification, device and session signals, support messages, cookies and payment references. It explains why we use those details for account access, security, payment matching and support, including activity involving DANA, OVO, GoPay and QRIS.

We use your phone number to create and verify the account, help protect sign-in and locate the correct record when you contact support. If you ask about your data, we may use a verification step before discussing account-specific details, and we never need your wallet PIN.

Yes. The Privacy Policy covers payment references and status details connected with DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account records. We use those references to match a payment or receipt question without requesting your full wallet credentials.

Contact the support route shown on rapi99 and state that your request concerns the Privacy Policy. Include your account identifier, the data category and whether you seek access or correction. We may verify ownership first, then explain the available action and any applicable local requirement.

It does. Cookies and session tools may remember sign-in state, language choices and the page needed for your account path. On a mobile browser, this can help you return from the cashier page to the lobby. You can ask support which cookie purpose relates to your session.

We keep each category for the period needed for its stated account, support, security or legal purpose. Account and payment records can have different periods, and local requirements may affect retention. Ask support about a specific category if you need a more precise explanation.

You can contact us about personal data linked to a closed account by using the support route on the site. Tell us the former account identifier and the request you want to make. We will explain what can be accessed, corrected or retained under applicable requirements.

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